bok99 Terms and Conditions

bok99 is an online gaming platform that provides casino games, sports betting, and live gaming services for players in Bangladesh. The platform operates using SSL encryption and follows fair play policies.

In these Terms, "user", "you", or "player" refers to any individual registered on the bok99 platform. "Platform", "site", or "bok99" refers to the bok99 website and all its services.

• bok99 reserves the right to modify these Terms at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.
• The Bengali version of the Terms shall take precedence.
• If any term is found to be invalid or unenforceable, the remaining terms will continue to apply.

To participate on the bok99 platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age (21+).
• You must be able to provide complete and accurate information about your identity.
• You must be personally aware of local laws regarding online gaming and betting.
• Each individual may hold only one account.
• Any person on the restricted list may not open or use an account.

When creating an account on bok99, you must provide truthful, complete, and up-to-date information. Providing false or misleading information may result in immediate account closure.

3.1 Account Information

• Each user may maintain only one account.
• Account details such as name, mobile number, and payment method must always be accurate and kept up to date.
• Operating multiple accounts from the same IP address or device is prohibited.

3.2 Password and Security

• You are solely responsible for keeping your login credentials (username and password) completely confidential.
• Any unauthorized use of your account must be reported to us immediately.
• If you share your password with a third party, you bear full responsibility for any resulting loss.
• bok99 will never ask a user for their password.

3.3 Identity Verification (KYC)

For security and fraud prevention purposes, bok99 may request identity verification documents at any time. Failure to submit documents may result in withdrawals or other services being temporarily suspended.

bok99 supports the most widely used mobile banking methods in Bangladesh. All transactions are secured through SSL encryption.

4.1 Deposit Terms

• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
• Minimum deposit amount: ৳300 (for all methods).
• The deposit account must be registered in the user's own name.
• Deposits from third-party accounts are not accepted and may result in account termination.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be temporarily held if active bonus wagering requirements have not been met.
• Withdrawals may be delayed while an identity verification process is ongoing.

The following terms apply to claiming and using bok99's bonuses and promotional offers:

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000.
• For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000.
• Depositing ৳12,000 or more earns the maximum bonus of ৳5,000, giving a total balance of ৳17,000.
• The welcome bonus can be claimed only once per user.

5.2 Wagering Requirements

• A 25x wagering requirement must be met before the bonus can be withdrawn.
• Wagering is calculated on the bonus amount only, not the deposit amount.
• Example: receiving a ৳1,000 bonus requires ৳1,000 × 25 = ৳25,000 in wagers to meet the requirement.
• The bonus balance cannot be withdrawn until the wagering requirement is fulfilled.

5.3 General Bonus Terms

• A bonus cannot be claimed more than once.
• Bonuses are valid for use on the bok99 platform only.
• bok99 reserves the right to change the terms of any promotion.
• If bonus abuse is suspected, bok99 has the right to cancel the bonus and investigate the account.

The following rules must be observed when gaming on the bok99 platform:

• Each game has its own rules and conditions, which can be viewed before starting the game.
• In the event of a server or software error, the result of the affected game may be voided.
• bok99 is not responsible for any bets cancelled due to loss of internet connection.
• For sports betting, if a match is cancelled or postponed, the outcome will be determined in accordance with the betting provider's policy.
• Using artificial intelligence, bots, or automated software for gaming is strictly prohibited.
• It is each player's responsibility to follow the fair play policy.

The following activities are strictly prohibited on the bok99 platform, and violations may result in immediate account closure and balance forfeiture:

• Creating or operating multiple accounts.
• Coordinated or structured betting activity intended to exploit bonuses (bonus abuse).
• Using the platform for money laundering or illegal financial transactions.
• Using bots, automated software, or any other technical means to gain an unfair advantage.
• Operating a third party's account or selling an account.
• Exploiting system vulnerabilities or technical errors.
• Defrauding or harassing other users on the platform.

bok99 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If any provision of these Terms is violated.
• If evidence of false or fraudulent information is found.
• If the documents required for identity verification are not submitted within the specified time.
• If an investigation is required due to suspicious financial transactions.

Users may also request account closure at any time. Any valid balance may be withdrawn before the account is closed, however active bonuses will be cancelled.

bok99 makes every effort to ensure uninterrupted service. However, bok99 is not liable for:

• Delays or issues caused by third-party payment service providers (bKash, Nagad, Rocket, banks).
• Disruption to gameplay caused by loss of internet connection or device issues.
• Service interruptions caused by unavoidable natural disasters, government directives, or other force majeure events.
• Loss resulting from the user's own negligence or security breach.

bok99 is always committed to resolving user issues promptly. Please contact our support team for any problems.

bok99 reserves the right to partially or fully modify, add to, or remove these Terms at any time.

• Updated Terms will be published on the website following any changes.
• For significant changes, an effort will be made to notify users through their registered contact details.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.
• If you do not wish to accept the updated Terms, please contact us to close your account.

If you have any questions, comments, or complaints about these Terms, please contact the bok99 support team:

• Live Chat: Available 24/7, directly from the website.
• Email: [email protected]
• Support is available in both Bengali and English.

To ensure the best support with your complaint, please have your account details and relevant transaction information ready. bok99 takes every complaint seriously and is committed to providing a fair resolution.