bok99 Responsible Gaming
Play within your limits and enjoy the fun. bok99 provides tools and support to keep you safe — for players aged 21+ only.
Gaming Should Be a Source of Fun, Not Stress
bok99 believes that online gaming should be an enjoyable form of entertainment — never a cause of financial hardship or mental stress. We are committed to creating a safe, transparent, and responsible gaming environment for players in Bangladesh. Our platform includes tools and policies designed to help you stay in control at all times.
Gaming is entirely optional entertainment. Decide how much time and money you are willing to spend before you start, and stick to those limits. Playing at bok99 is not a source of income — it is purely for fun. Gambling is never a solution to problems, so always play mindfully.
The minimum age to open an account at bok99 is 21. Participation by minors is strictly prohibited.
Stay In Control
bok99 provides a range of practical tools to help you manage your gaming habits.
Set Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and your spending at bok99 is automatically kept in check.
Take a Break (Time-Out)
Temporarily close your account for a few days or weeks. While a time-out is active, no bets or deposits can be placed.
Self-Exclusion
Choose long-term self-exclusion. Contact our support team to close your account for a set period or permanently.
Session Time Limits
Decide in advance how long you want to play in one session. Once the set time is up, bok99 will automatically alert you.
Review Gaming History
View your betting history, win/loss records, and deposit history from your account at any time and analyse them yourself.
24/7 Support
If you ever feel something is wrong, reach out to us via live chat or email at any time. Our support team assists in both Bengali and English.
Recognise the Signs of Problem Gambling
Warning Signs
If any of the following apply to you, it is worth seeking professional advice:
- Continuing to play in an attempt to recover lost money ("chasing losses")
- Borrowing money or using family funds to gamble
- Trying to stop playing but being unable to
- Hiding your gaming from family or friends
- Feeling restless, irritable, or anxious when unable to play
- Neglecting work, studies, or family responsibilities
- Changes in sleep or eating habits
Signs of Healthy Gaming Habits
As a responsible gamer who is in a healthy place, you:
- Set a budget before playing and stick to it
- Can accept a loss and end a session
- Play only for entertainment, not as a source of income
- Prioritise spending time with family and friends
- Only play after fulfilling personal and professional responsibilities
- Never play to escape stress or sadness
- Regularly review your own gaming history
How to Use the Safety Tools
Log In to Your Account
Access your bok99 account and go to the "Account Settings" section.
Find the "Responsible Gaming" Menu
Inside Settings, select the "Responsible Gaming" section.
Set Your Preferred Limits
Activate whichever option applies — deposit limit, session time, or time-out.
Confirm Your Changes
Reducing a limit or activating self-exclusion takes effect immediately. A waiting period applies when increasing a limit.
Contact Support If Needed
Let the support team know if you need help using the tools or wish to apply permanent self-exclusion.
Important Information
- Reducing a deposit limit takes effect immediately, but increasing one requires a waiting period.
- No promotional emails will be sent while a time-out is active.
- Once self-exclusion is active, logging in to the account will not be possible.
- Even after self-exclusion ends, some verification steps may be required before the account is reactivated.
- The minimum deposit at bok99 is ৳300 and the minimum withdrawal is ৳1,000.
- Our support team provides assistance in Bengali and English 24/7.
- A record of all limit-related changes is saved in your account history.
21+ Age Requirement
bok99 strictly ensures that only individuals aged 21 or above may participate on the platform. Age is verified at the time of account registration. If a minor opens an account using false information, that account will be terminated and the associated funds may be forfeited.
If there are minor family members in your household, please keep your device and account credentials secure. Use parental control software and do not share your login details with anyone.
For Players Aged 21 and Over Only
- Age verification is mandatory
- Accounts with false information will be terminated
- Active role in protecting the family
Seeking Help Is a Sign of Strength
Gaming problems are a recognised behavioural health issue. Asking for help is not a weakness — it is a sign of awareness. bok99 is always here for you.
Live Chat Support
bok99's live chat is available 24 hours a day, 7 days a week. Chat with us any time regarding gaming issues, setting limits, or closing your account.
Contact Us by Email
For detailed support, write to us at: [email protected] — we respond in Bengali and English.
Professional Advice
Seek guidance from a mental health professional to address gaming addiction. Talk to a family member or someone you trust — it is better not to face it alone.
Contact Support Directly
If you feel gaming is having a negative impact on your life, reach out to us immediately. Live chat or email at [email protected] — we will help without judgement.
Daily Tips for the Responsible Gamer
Plan Your Budget
- Set a fixed budget for gaming each week.
- Once that budget is spent, end the session — do not try to recover it.
- Never play with credit card funds or borrowed money.
- Save a portion of any winnings — do not put everything back on a bet.
Manage Your Time
- Decide how long you will play before you start a session.
- Use your phone's timer — take a break when it alerts you.
- Do not play during sleep time, family time, or work hours.
- Avoid long uninterrupted sessions — take a break every hour.
Look After Your Mental Health
- Avoid playing when you are feeling low, depressed, or under stress.
- Stay engaged in other hobbies and social activities beyond gaming.
- Keep in regular contact with family and friends.
- Stay calm after a loss — this is entertainment, not a business.
Be Open with Your Family
- Hiding gaming from family is an early sign of a problem.
- Let someone you trust know about your gaming habits.
- If a family member expresses concern, listen to them carefully.
- If the problem grows, seek professional advice together with your family.
Responsible Gaming FAQ
Enjoy Responsibly
Explore bok99's vast game library — within your limits, at your own pace.