bok99 FAQ

After logging into bok99, go to the "Deposit" option and select Nagad. Enter your Nagad number and the deposit amount, then confirm the payment through the Nagad app or USSD (*167#). Once the transaction is successful, the balance will be added to your bok99 account within a few minutes. The minimum deposit is ৳300.

The minimum deposit amount at bok99 is ৳300 for every payment method. This applies equally to bKash, Nagad, Rocket, and bank transfer. If you send less than this amount, the transaction will not go through and the money will be returned. You can use whichever method is most convenient for you.

First, check the message from your mobile wallet or bank and confirm that the transaction was completed. Then refresh your browser and check your balance on bok99. If more than 30 minutes have passed and the balance still hasn't appeared, contact our live chat with a screenshot and reference number of the transaction. The support team will resolve it promptly.

Yes, you can deposit money directly into bok99 using bKash. On the deposit page, select bKash, send money to the specified number, and enter the transaction ID in the confirmation form. The minimum deposit amount is ৳300. You can use either the bKash app or USSD (*247#), whichever is more convenient. The whole process is quick and secure.

Yes, bok99 accepts both Rocket and bank transfer. For bank transfers, you can use common banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank. Once you select a method on the deposit page, the correct account details will be shown. The minimum deposit is ৳300, and you must save your transaction ID.

Yes, for security purposes bok99 only sends money to a mobile wallet or bank account registered in the player's own name. Withdrawals to third-party numbers are not approved. So your bKash, Nagad, or Rocket number must be registered with your own national ID card.

Yes, withdrawals at bok99 are available 24 hours a day, 7 days a week. Withdrawal requests are processed at night, on Fridays, Saturdays, and on public holidays as well. Under normal conditions, money arrives within 15 minutes to 2 hours. For bank transfers, the bank's own processing times may apply.

Withdrawal requests from bok99 are generally completed within 15 minutes to 2 hours. For bKash, Nagad, and Rocket, the time is usually shorter. Bank transfers may take a bit longer, especially during the bank's off-hours. If you do not receive your money within the expected time, let us know via live chat.

The minimum withdrawal amount at bok99 is ৳1,000. This limit applies equally to all methods — bKash, Nagad, Rocket, and bank transfer. If you submit a withdrawal request for less than this amount, the system will not accept it. You can submit a request at any time as long as you have sufficient balance.

To receive the bok99 welcome bonus, you need to meet the wagering requirement. You must place bets 25 times the bonus amount — for example, if you receive a ৳1,000 bonus, you must complete ৳25,000 in bets. Wagering is calculated only on the bonus amount, not the total balance. After the requirement is met, bonus winnings can be withdrawn easily.

Yes, the bok99 support team provides assistance in both Bengali and English. If you write in Bengali, you will receive a reply in Bengali — there is no need to know English. You can contact us in Bengali through both live chat and email. This setup is in place with the convenience of Bangladeshi players in mind.

For a quick resolution, keep your bok99 username or registered mobile number, a brief description of the issue, and — if applicable — the transaction ID or screenshot close at hand. For transaction-related issues, providing the date and time will also help the support team assist you faster.

bok99 has two support channels. The first is live chat — you can go to the site and start a chat directly; this is the fastest way to get a resolution. The second is email — for complex issues, write in detail and send to [email protected]. There is no phone number or other channel.

bok99 support is available 24 hours a day, 7 days a week — at night, on holidays, during Eid, or at any other time. There is no need to wait for office hours or business days. Connect via live chat at any time, and emails are also replied to quickly.

For any issue or inquiry, bok99's official support email is [email protected]. Write your subject clearly and attach any necessary screenshots. You can write in either Bengali or English.

At bok99, you are automatically promoted to a higher level by playing regularly. The more active you are and the more consistently you place bets, the faster you can move from Bronze to Silver and from Silver to Gold. No separate application is needed — the system automatically tracks your activity.

Each week, cashback is calculated based on your total net losses. At the end of the week, this amount is automatically added to your account and can be used directly. The cashback rate depends on which level you are on — up to 0.3% at Bronze, up to 0.7% at Silver, up to 1.0% at Gold.

bok99 VIP members receive priority access to special promotions in addition to regular cashback. Higher-tier members benefit from faster withdrawal processing, special deposit bonus offers, and dedicated support. The most benefits are reserved for Gold-level members.

bok99 has three VIP levels in total: Bronze — for new or regular players, weekly cashback up to 0.3%. Silver — for more active players, cashback up to 0.7%. Gold — for the most dedicated members, cashback up to 1.0% and the highest level of benefits.

At bok99, maintaining your VIP level is tied to ongoing activity. Staying active makes it easier to hold your level. If an account remains inactive for an extended period, the level may be reassessed. Continuing to play games and place bets regularly keeps your level intact and ensures cashback keeps coming.

bok99's weekly VIP cashback is generally added directly to your account balance and can be used without any withdrawal requirement. However, specific promotions may have separate conditions. For accurate information, you can ask in the support chat or check the account notice after receiving cashback.