bok99 Privacy Policy

1 Introduction

bok99 is a safe and reliable online gaming platform for players in Bangladesh. We take our users' privacy very seriously. This privacy policy ("Policy") describes how we collect, process, store, and protect personal information when you use the bok99 website and related services.

By registering on this platform or using our services, you consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services. You may contact our support team for any questions.

2 Information We Collect

bok99 may collect information in various ways. The categories below describe in detail what information we collect:

A. Information You Provide Directly

• Full name, date of birth, and national identity details
• Mailing address, email address, and phone number
• Account login credentials (username and password stored in encrypted form)
• Financial information such as bKash, Nagad, Rocket, or bank account details (for payment processing)
• Copies of documents submitted for identity verification

B. Automatically Collected Information

• IP address, device identifiers, and browser type
• Pages visited, session duration, and click data
• Gaming activity — betting history, deposit and withdrawal records
• Information collected through cookies and similar tracking technologies
• Log files and server records

3 Use of Data

bok99 uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification: To prevent fraudulent activity and ensure account security.
• Customer Support: To resolve your questions and complaints promptly — via live chat and email.
• Technical Improvement: To improve the platform's performance, security, and usability.
• Bonuses & Promotions: To provide offers applicable to you, such as welcome bonuses or VIP benefits.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify potentially problematic gaming behaviour and provide necessary support.

4 Data Sharing & Disclosure

bok99 may share information with third parties in limited and specific circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and selected banking partners to complete transactions.
• Technology Service Providers: For hosting, security analysis, and fraud detection services — they are required to process data in accordance with our guidelines.
• Game Software Providers: Gameplay data with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, or Ezugi.
• Legal Authorities: In response to valid legal requests, court orders, or applicable legal obligations.
• Corporate Restructuring: With a potential successor entity in the event of a business merger or acquisition.

In each of the above cases, we ensure that third parties maintain the same standard of protection for your information as we do ourselves.

5 Cookie Policy

Cookies are small text files that our website stores on your device. bok99 uses the following types of cookies:

A. Essential Cookies

These are essential for the platform's core functions — session management, preserving login status, and ensuring security. These cookies cannot be disabled.

B. Analytics Cookies

These collect information about website usage that helps us improve the platform. This information is held in aggregated and anonymous form.

C. Functional Cookies

These remember your preferences such as language selection and display settings to enhance your experience on each visit.

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

6 Data Security Measures

bok99 applies industry-standard security technologies and practices to protect your personal and financial information:

• SSL Encryption: All data transfers are encrypted via TLS/SSL protocols, making it impossible for third parties to read them.
• Password Hashing: Your password is never stored in plain form — strong cryptographic hashing algorithms are used.
• Access Controls: Only authorised staff can view your information, for limited and audited purposes.
• Firewall & Security Monitoring: Systems are monitored 24/7 and unauthorised access is blocked.
• Regular Security Reviews: Periodic security tests are conducted to identify vulnerabilities in our systems.
• Data Backup: Regular secure backups ensure that your information is recoverable even in the event of accidental loss.

7 Data Retention Period

bok99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. Specifically:

• Active Accounts: All account information is retained for as long as your account remains active.
• Closed Accounts: After an account is closed, records may be retained for a specified period for legal and regulatory reasons.
• Transaction Records: Financial transaction data is retained for the period relevant to financial auditing and fraud investigation requirements.
• Support Records: Customer support communications are retained for service quality improvement and dispute resolution.

Once the designated period has passed, we securely delete or anonymise the data.

8 Your Privacy Rights

As a user of the bok99 platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of incomplete or inaccurate information.
• Right of Erasure: In certain circumstances you may request deletion of your personal information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: You may request that we limit the use of your information for specific purposes.
• Right to Object: You may object to certain types of processing of your information.
• Right to Portability: You may request your information in a structured, commonly used format.

To exercise these rights, contact our support team. We will process your request within a reasonable time and take the necessary steps after verifying your identity.

9 Protection of Minors

bok99 is a responsible gaming platform and we place the highest priority on the safety of minors. This platform is intended for users aged 21 and above only.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated data. If you believe a minor has registered on this platform, please notify us immediately.

10 Policy Changes & Updates

bok99 reserves the right to update or change this privacy policy from time to time. In the event of changes:

• We will publish the updated policy on this page.
• For significant changes, we will notify you by email or through a notice on the platform.
• Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy.
• If you do not agree with the updated policy, you have the right to close your account.

We recommend that you review this page regularly to stay informed about the latest policy.

11 Privacy Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Via our 24/7 live chat service — the fastest way to get a response.
• Email: [email protected] — support is available in both Bengali and English.

We take all privacy-related requests seriously and work to resolve them honestly. bok99's goal is to earn your trust and ensure a transparent, safe gaming environment.